1. If you have a BC licence for at least 3 years:
2. If you’ve had a BC licence for less than 3 years, and have had a licence outside of BC:
3. If you do not have a BC licence
You must provide documentation for every driver’s licence you’ve held within the past three years. Consult the Ithaca Carshare foreign license resource to find out how you can request your previous driving documentation. Read the ICBC requirements for more information about obtaining a BC licence.
1. Call ICBC
Take 5 minutes to ring ICBC (604.661.2255, ext. 2; 1-888-715-7775) to send your driver’s abstract and claims history to firstname.lastname@example.org.
2. Register online
To join as a Member-Owner or Monthly Member, register online. It takes just a few minutes and requires a valid credit card (prepaid or debit cards not accepted). Once you receive your vehicle access fob in the mail, you’re ready to go!
To join as a Business or Associate Member, contact us at email@example.com.
… Or visit our office
If you’d rather register at our office in Downtown Vancouver, just call our Member Loyalty Team to schedule a brief orientation. Bring along your driver’s licence for verification, and if you’re signing up for a Monthly membership, please also bring a valid credit card (prepaid credit cards not accepted).
Lots, but how much you save depends on you… Our rates include almost everything: insurance, gas, maintenance, bridge tolls. So the amount you save depends on your usage.
Scrap-It credit can be applied towards your Modo account as a driving credit. The credit cannot be used toward shares purchases, administrative fees, charges or fines.
Members can log in to close their accounts online under their Settings — just click the Close Account tab and follow the instructions.
Member-Owners will have their shares returned to them upon closing their account. More information about the closing of shareholding accounts can be found in our Member-Owner Manual.
The short answer is no, but there are a couple of options you can explore.
It’s important that our members be able to transport their pets, but we have a strict pet policy: animals must be transported in a carrier, with no trace left behind. Otherwise, cleaning fees charged to your account could run up to $200.
Please note: pets are not permitted, even in a carrier, in our allergen-free vehicles.
If you spot pet hair in a vehicle, be sure to report it right away by emailing firstname.lastname@example.org – and if possible include photos.
Modo has the most diverse fleet of any carshare in the world. Yes, it’s true! From hatchbacks and sporty convertibles, to CUVs, to trucks, to hybrids and electrics, to stow-n-go minivans and even cargo vans. We charge the same rates for all our vehicles, with the exception of our Cargo Vehicles, which currently include cargo and 8-passenger vans and cost more to operate.
Modo offers a variety of accessories on a variety of vehicles – from bike racks, roof racks and snow tires to Bluetooth, backup cameras and stow-n-go seating. And the best part is that all these accessories are included in our rates.
When booking a car, search the list of vehicle accessories to see all the options.
Modo vehicles are located in hundreds of locations around Metro Vancouver and Victoria. Our current service areas include North Vancouver, UBC, Vancouver, Burnaby, New Westminster, Surrey, Richmond, Coquitlam, Port Moody, Horseshoe Bay and Victoria.
We have sophisticated mapping systems that show us where our members live and work, and where the demand for carsharing is. Using this information helps us decide where to place our cars.
Conversely, when usage at a specific location drops we may decide to move a car to another location where demand is increasing.
Making a booking is easy. You can book using our mobile app, desktop booking site or by phone.
Before you book, take a moment to carefully plan the start and end times of your trip.
When booking, have your member number or username handy. You can search available vehicles by car location, neighbourhood or vehicle type, along with your trip details. For easy booking, you can designate favourite locations near your home or your work.
Reserve the vehicle for the whole time you’ll have it, even overnight hours, so we know when the vehicle will be returned to its home location and become available for someone else to book.
Please note, statutory holidays that fall on weekdays are booked as weekdays, not weekends.
Bookings start on the hour or the half hour. The shortest length of booking is one hour and the longest is 30 days.
If you’re booking from a mobile phone, the site will detect you’re on a mobile device and should automatically display the mobile version of the site.
You can book on the spot or up to a year in advance.
If you’re interested in a specific vehicle, advanced planning is always a good idea. For example, if you know you’ll need a cargo van next week to help your pal move, book it as soon as possible – especially for the first weekend of the month!
If you live in the urban core and don’t care which vehicle you drive, there’s a good chance you’ll be able to book something immediately. Especially during off-peak times (weekday evenings, for example).
You can always cancel a booking. However, depending on how much notice you give us, you may still pay part of your original time charge:
Note that if another member books the vehicle during the time you’ve freed up, your cancellation charge drops to zero.
The minimum time is one hour, and the maximum is 30 days. (Yes, you can go on that road trip!)
Not unless they are members of Modo. If you refer a friend or family member, you can earn a free driving credit! Once they complete our online registration, they can email us your Modo member number(or mention it if they sign up at our office) and we’ll take care of the rest.
Be prepared for the unexpected delay. It’s a good idea to get into the habit of padding your booking with an extra 30 minutes or more for “just in case” situations, like traffic accidents or construction. (Add a few hours if ferries are involved!)
If you find yourself running late, give us a call immediately so we can alert the next member and, in some cases, set them up with another vehicle.
If you don’t think you’ll have the car back and ready for the next member by the end of your booking, try extending your booking using your smart phone or call us to help. The charge for returning a vehicle late is $25.
Hold your fob to the reader on the windshield to lock your Modo during a booking, or when you’ve returned it. Don’t manually lock the vehicle. Fobbing out secures the vehicle by disabling the engine. If you don’t fob out at the end of your booking there is a $35 fine.
Probably not. Members are responsible for keeping the fuel at least 1/4 full. Modo covers the gas, so you might as well fill ‘er up!
If for some reason you have trouble paying at the pump, call us immediately and we can usually fix the problem on the spot.
If you have to pay for the gas out of pocket, take a photo of your receipt and email it to email@example.com, and we’ll reimburse you.
Most of us are busy people and filling up the tank can feel like a burden. But remember we’re here to share ownership of cars; making sure there is fuel for the next member can make the carsharing experience an even better one.
Carsharing is about sharing the costs and access to a vehicle. It is not about sharing responsibility for infraction costs. If you get a speeding, parking or other traffic-related ticket, you’ll have to pay for it. If the car is towed or impounded during your booking, you will have to pay for the cost incurred to recover it.
Call us right away and we’ll trouble shoot with you. If it turns out to be a mechanical failure of some sort, we’ll get roadside assistance to tow the car and figure out how to get you on your way.
Carsharing across the border is a-okay. Our fleet insurance covers you to drive anywhere in Canada and the US. Here’s a useful tip: give yourself a bit of extra time before your trip to inspect your booked vehicle – inside and out. Remove any items that don’t belong to you or the Modo car. That way, if you’re asked at the border, you can say with confidence that you know all the contents of the vehicle.
Modo contracts professional cleaners to visit cars at least once a month. However, members are part-owners of cars, and take pride in keeping the fleet clean.
When booking a car, try to factor a few extra minutes to brush off crumbs or shake out floor mats. If you’ve had pets or kids in the car, please do an extra sweep to make sure the car is left tidy for the next member.
Clean up on free driving when you take your Modo through the car wash and/or vacuum. Find more tips on cleaning down below.
If you ever arrive at a Modo car and discover a mess left behind by a previous member, email photos and a description to firstname.lastname@example.org.
Modo cars are permitted to park for free in any permit or resident-only zone in the City of Vancouver. We also have preferred parking spots at Grouse Mountain and IKEA Coquitlam. But yes, you still have to pay at the meter.
It’s unpleasant to think about collisions but it’s best to be prepared. Here is some advice that could help out (adapted from ICBC):
Step 1 Make sure you and your passengers are safe. If anyone is injured, call 911. If it’s safe to move vehicles off the road, do so. Avoid discussing who is at fault.
Step 2 Gather the following information for all vehicles and drivers involved in the collision:
Step 3 If there are any witnesses to the collision, gather their names and contact information.
Step 4 Gather information about the collision scene including the date, time, and weather conditions; the location; the direction each vehicle was traveling; your vehicle in relation to the other vehicle(s).
Step 5 Call Modo and we’ll walk you through the next steps.
We know accidents happen, that’s why every Modo driver gets full collision and comprehensive coverage. Modo’s fleet is insured up to $5 million under a Third-Party Liability policy from ICBC. And since we have a fleet plan through ICBC, we carry the insurance, not you.
If a Modo is damaged while in your care, you pay up to $500, depending on the extent of the damage. (Yes, that includes damage to the tires.) For Business Members, the Damage Fee is $50.
You can avoid being charged by paying your invoice using a credit card with CLDI or joining our Damage Pool. Learn more.
If you are involved in an accident during your booking, call us as soon as possible. You can also submit photos of any damage before or after your booking to email@example.com.
Yes. You have two options:
1. By paying your Modo invoices with a credit card offering Collision Loss Damage Insurance (CLDI), we’ll charge the Damage Fee directly to the insurer. Check with your credit card company to see if you qualify. CLDI does not include trucks or cargo vans.
2. Join the Modo Damage Pool for $39 per year. This option reduces your cost to $0 if your Modo is damaged during your booking, including trucks and cargo vans.
Read up on our insurance options, then fill out and submit the form to firstname.lastname@example.org:
Yes! Modo has roaming agreements with carsharing organizations (CSO) around the world. That means that you can carshare in other cities easily using your Modo membership. When you want to roam with another CSO, Modo will contact that CSO to let them know you are a Modo member in good standing: meaning, you meet our driving standards and generally pay your bills on time. Find a list of Roaming Partners in cities across Canada, the U.S. and beyond.
In order to roam, you need to be a Modo member in good standing. There may be other criteria such as your age (you must be 23 years of age to roam in Toronto) but the basic criteria to be a member in good standing are:
To become a shareholding Business Member-Owner of the co-op, we require a $500 share purchase (refundable); for non-shareholding membership, we require a $250 security deposit (also refundable). Both options allow for an unlimited number of drivers on your Business Member account. Then, you’ll just need to pay a $10 registration fee for each driver on the account.
Purchasing a share grants your organization membership to the co-op. This means a designated delegate will receive one vote on behalf of your organization at Modo’s Annual General Meeting.
You can sign up an unlimited number of drivers to your Business Member account. The registration fee is $10 per driver.
Drivers signing up on your business membership need to be at least 19 years old with a valid BC driver’s licence* and meet Modo’s driving standard:
* We do make some exceptions, sometimes. If you have any questions about eligibility, please call us to explain your situation.
TO ADD A DRIVER
1. Call ICBC
Take 5 minutes to ring ICBC (604.661.2255, ext. 2; or 1-888-715-7775) to send your driver’s abstract and claims history to email@example.com.
2. Provide Authorization
Once your organization’s Modo contact approves your eligibility for enrolment, have them email their confirmation to firstname.lastname@example.org.
3. Register Online
Complete your registration online, choosing the “I am applying to drive on an organization’s account” option.
Once our team reviews your application, we’ll be in touch to confirm your registration and other account details. In the meantime, please read the following membership documents:
TO REMOVE A DRIVER
All you have to do is return your fob to your organization’s Modo Liaison.
Email email@example.com with the name of the driver to remove and collect their fob. Please note, if the driver has an individual use account with us they should keep their fob.
Questions? Contact Mona or Susanne from our Business Member team at 604.673.2496 or email us at firstname.lastname@example.org.