Driven by people, not profits.

Contact

Address & Numbers

200 – 470 Granville Street
Vancouver, BC Canada
V6C 1V5

Office Hours

Vancouver:
8:30–6 pm Mon–Fri
9–5 pm Sat, Sun & Holidays

Victoria:
2–5 pm Mon & Wed
9–12 pm Thursday

FAQs

Carsharing with Modo

  • You need to be at least 19 years old with a valid BC driver’s licence.*

    You also need to meet Modo’s driving standard:

    • N licence or better;
    • no at fault accidents within the past three years (or, for BC drivers, no more than one at fault accident if you have an ICBC safe driving discount of at least 35%);
    • no more than two traffic violations in the past three years;
    • no driving convictions under the Canadian Criminal Code or serious violations of any provincial driving legislation such as the Motor Vehicle Act.

    * You may be eligible to join with an out-of-province licence/out-of-country as long as you meet our driving requirements above and provide Modo with 3 years of driving and insurance history.

  • 1. If you have a BC licence for at least 3 years:

    • Call ICBC (604.661.2255, ext. 2; 1-888-715-7775) to have your driving record and claims history emailed to info(at)modo.coop.

     

    2. If you’ve had a BC licence for less than 3 years:

    • You can join and have 30 days to provide your driving record and claims history from the province or state which issued your previous licence.

     

    3. If you do not have a BC licence

    • You must provide your driving and insurance history before you can join and drive with Modo.

    You must provide documentation for every driver’s licence you’ve held within the past three years. Read the ICBC requirements for more information about obtaining a BC licence.

  • 1. Call ICBC

    Take 5 minutes to ring ICBC (604.661.2255, ext. 2; 1-888-715-7775) to send your driver’s abstract and claims history to info(at)modo.coop.

    2. Register online

    To join as a Member-Owner or Monthly Member, register online. It takes just a few minutes and requires a valid credit card (prepaid or debit cards not accepted). Once you receive your vehicle access fob in the mail, you’re ready to go!

    To join as a Business or Associate Member, contact us at info(at)modo.coop.

    … Or visit our office

    If you’d rather register at our office in Downtown Vancouver, just call our Member Loyalty Team to schedule a brief orientation. Bring along your driver’s licence for verification, and if you’re signing up for a Monthly membership, please also bring a valid credit card (prepaid credit cards not accepted).

  • Lots, but how much you save depends on you… Our rates include almost everything: insurance, gas, maintenance, bridge tolls. So the amount you save depends on your usage.

  • Scrap-It credit can be applied towards your Modo account as a driving credit. The credit cannot be used toward shares purchases, administrative fees, charges or fines.

  • Members wishing to close their accounts must first submit the request to Modo in writing, via email or post.

    Member-Owners will have their shares returned to them upon closing their account. More information about the closing of shareholding accounts can be found in our Member-Owner Manual.

  • The short answer is no, but there are a couple of options you can explore.

    • Member-Owners can add an Associate Member with a $250 share purchase. They can share driving and bookings. Note, the Member-Owner is liable for any debts not paid by the Associate Member and vice versa. Contact Modo to learn more: info(at)modo.coop.
    • To share the driving, you can add another Modo member as a driver to any single booking you make. Note, the booking will only appear on the account of the person who booked.
  • It’s important that our members be able to transport their pets, but we have a strict pet policy: animals must be transported in a carrier, with no trace left behind. Otherwise, cleaning fees charged to your account could run up to $200.

    Please note: pets are not permitted, even in a carrier, in our allergen-free vehicles.

    If you spot pet hair in a vehicle, be sure to report it right away by emailing report(at)modo.coop – and if possible include photos.

Modo Cars

  • Modo has the most diverse fleet of any carshare in the world. Yes, it’s true! From hatchbacks and sporty convertibles, to CUVs, to trucks, to hybrids and electrics, to stow-n-go minivans and even cargo vans. We charge the same rates for all our vehicles, with the exception of our Cargo Vehicles, which currently include cargo and 8-passenger vans and cost more to operate.

  • Modo offers a variety of accessories on a variety of vehicles – from bike racks, roof racks and snow tires to Bluetooth, backup cameras and stow-n-go seating. And the best part is that all these accessories are included in our rates.

    When booking a car, search the list of vehicle accessories to see all the options.

  • Modo vehicles are located in hundreds of locations around Metro Vancouver and Victoria. Our current service areas include North Vancouver, UBC, Vancouver, Burnaby, New Westminster, Surrey, Richmond, Coquitlam, Port Moody, Horseshoe Bay and Victoria.

  • We have sophisticated mapping systems that show us where our members live and work, and where the demand for carsharing is. Using this information helps us decide where to place our cars.

    Conversely, when usage at a specific location drops we may decide to move a car to another location where demand is increasing.

  • Cargo Vehicles cost more to operate, so we’ve priced them a bit higher than the rest of our fleet. Our Cargo Vehicles currently include all cargo vans.

    Member-Owners pay 60¢ per km for the first 40 km when driving a Cargo Vehicle, and 40¢ thereafter. Monthly Members pay $11 per hour (daily cap of $88), plus 45¢ on kilometres over 200 km, per booking. Business Members pay $10 per hour (daily cap $80), plus 45¢ on kilometres over 200 km per booking.

Booking Modo Cars

  • Making a booking is easy. You can book using our mobile app, desktop booking site or by phone.

    Before you book, take a moment to carefully plan the start and end times of your trip.

    When booking, have your member number or username handy. You can search available vehicles by car location, neighbourhood or vehicle type, along with your trip details. For easy booking, you can designate favourite locations near your home or your work.

    Reserve the vehicle for the whole time you’ll have it, even overnight hours, so we know when the vehicle will be returned to its home location and become available for someone else to book.

    Please note, statutory holidays that fall on weekdays are booked as weekdays, not weekends.

    Bookings start on the hour or the half hour. The shortest length of booking is one hour and the longest is 30 days.

    If you’re booking from a mobile phone, the site will detect you’re on a mobile device and should automatically display the mobile version of the site.

    Modo’s new mobile app will be available for iOS and Android devices this spring!

  • You can book on the spot or up to a year in advance.

    If you’re interested in a specific vehicle, advanced planning is always a good idea. For example, if you know you’ll need a cargo van next week to help your pal move, book it as soon as possible – especially for the first weekend of the month!

    If you live in the urban core and don’t care which vehicle you drive, there’s a good chance you’ll be able to book something immediately. Especially during off-peak times (weekday evenings, for example).

  • You can always cancel a booking. However, depending on how much notice you give us, you may still pay part of your original time charge:

    • If you cancel with less than 12 hours’ notice, you will be charged 50% of the original time charge. There’s no charge for any part of your booking more than 12 hours away.
    • If you don’t show up – that’s a No Show – you’ll be charged at 100% of the original time charge plus $10. This charge is in place to ensure our members don’t abuse the carsharing system.

    Note that if another member books the vehicle during the time you’ve freed up, your cancellation charge drops to zero.

  • The minimum time is one hour, and the maximum is 30 days. (Yes, you can go on that road trip!)

  • Not unless they are members of Modo. Convert non-member into members, though, and we’ll reward you with free driving when they mention your name at sign up.

  • Be prepared for the unexpected delay. It’s a good idea to get into the habit of padding your booking with an extra 30 minutes or more for “just in case” situations, like traffic accidents or construction. (Add a few hours if ferries are involved!)

    If you find yourself running late, give us a call immediately so we can alert the next member and, in some cases, set them up with another vehicle.

On the road

  • If you don’t think you’ll have the car back and ready for the next member by the end of your booking, try extending your booking using your smart phone or call us to help. The charge for returning a vehicle late is $25.

  • Fobbing out secures the vehicle by disabling the engine. The charge for leaving a vehicle unsecured by not fobbing out is $35.

  • Probably not. Members are responsible for keeping the fuel at least 1/4 full. Modo covers the gas, so you might as well fill ‘er up!

    If for some reason you have trouble paying at the pump, call us immediately and we can usually fix the problem on the spot.

    If you have to pay for the gas out of pocket, take a photo of your receipt and email it to info(at)modo.coop, and we’ll reimburse you.

    Most of us are busy people and filling up the tank can feel like a burden. But remember we’re here to share ownership of cars; making sure there is fuel for the next member can make the carsharing experience an even better one.

  • Carsharing is about sharing the costs and access to a vehicle. It is not about sharing responsibility for infraction costs. If you get a speeding, parking or other traffic-related ticket, you’ll have to pay for it. If the car is towed or impounded during your booking, you will have to pay for the cost incurred to recover it.

  • Call us right away and we’ll trouble shoot with you. If it turns out to be a mechanical failure of some sort, we’ll get roadside assistance to tow the car and figure out how to get you on your way.

  • Carsharing across the border is a-okay. Our fleet insurance covers you to drive anywhere in Canada and the US. Here’s a useful tip: give yourself a bit of extra time before your trip to inspect your booked vehicle – inside and out. Remove any items that don’t belong to you or the Modo car. That way, if you’re asked at the border, you can say with confidence that you know all the contents of the vehicle.

  • Modo contracts professional cleaners to visit cars at least once a month. However, members are part-owners of cars, and take pride in keeping the fleet clean.

    When booking a car, try to factor a few extra minutes to brush off crumbs or shake out floor mats. If you’ve had pets or kids in the car, please do an extra sweep to make sure the car is left tidy for the next member.

    Clean up on free driving when you take your Modo through the car wash and/or vacuum. Find more tips on cleaning down below.

    If you ever arrive at a Modo car and discover a mess left behind by a previous member, email photos and a description to report(at)modo.coop.

  • Modo cars are permitted to park for free in any permit or resident-only zone in the City of Vancouver. We also have preferred parking spots at Grouse Mountain and IKEA Coquitlam. But yes, you still have to pay at the meter.

Collisions

  • It’s unpleasant to think about collisions but it’s best to be prepared. Here is some advice that could help out (adapted from ICBC):

    Step 1 Make sure you and your passengers are safe. If anyone is injured, call 911. If it’s safe to move vehicles off the road, do so. Avoid discussing who is at fault.

    Step 2 Gather the following information for all vehicles and drivers involved in the collision:

    • Driver’s name, driver’s licence number, state or province, and contact information
    • Vehicle licence plate number and year, make and model
    • Insurance information if the vehicle is not from BC

    Step 3 If there are any witnesses to the collision, gather their names and contact information.

    Step 4 Gather information about the collision scene including the date, time, and weather conditions; the location; the direction each vehicle was traveling; your vehicle in relation to the other vehicle(s).

    Step 5 Call Modo and we’ll walk you through the next steps.

Insurance

  • We know accidents happen, that’s why every Modo driver gets full collision and comprehensive coverage. Modo’s fleet is insured up to $5 million under a Third-Party Liability policy from ICBC. And since we have a fleet plan through ICBC, we carry the insurance, not you.

  • If a Modo is damaged while in your care, you pay up to $500, depending on the extent of the damage. (Yes, that includes damage to the tires.) For Business Members, the Damage Fee is $50.

    You can avoid being charged by paying your invoice using a credit card with CLDI or joining our Damage Pool. Learn more.

    If you are involved in an accident during your booking, call us as soon as possible. You can also submit photos of any damage before or after your booking to report(at)modo.coop.

  • Yes. You have two options:

    1. By paying your Modo invoices with a credit card offering Collision Loss Damage Insurance (CLDI), we’ll charge the Damage Fee directly to the insurer. Check with your credit card company to see if you qualify. CLDI does not include trucks or cargo vans.

    2. Join the Modo Damage Pool for $39 per year. This option reduces your cost to $0 if your Modo is damaged during your booking, including trucks and cargo vans.

    Read up on our insurance options, then fill out and submit the form to info(at)modo.coop:

    Individual members: Insurance Options / Form

    Business members: Insurance Options / Form

Roaming

  • Yes! Modo has roaming agreements with carsharing organizations (CSO) around the world. That means that you can carshare in other cities easily using your Modo membership. When you want to roam with another CSO, Modo will contact that CSO to let them know you are a Modo member in good standing: meaning, you meet our driving standards and generally pay your bills on time. Find a list of Roaming Partners in cities across Canada, the U.S. and beyond.

  • In order to roam, you need to be a Modo member in good standing. There may be other criteria such as your age (you must be 23 years of age to roam in Toronto) but the basic criteria to be a member in good standing are:

    • You have not had more than 5 late vehicle returns in the last 6 months;
    • You have not had more than 1 at fault accident in the last 3 years;
    • You pay your Modo bills regularly, meaning you’re not carrying an unpaid balance of more than $25 for more than 2 months.
  • If you’re a member of a carsharing organization (CSO) at home, you may be eligible to carshare here with Modo. Please contact us to confirm that we have a roaming agreement in place with the CSO in your town. Email us or check out our roaming partner list here.

    Roaming members pay our Monthly member rates. Our Roaming Member price list provides all the details for prices and other charges.

    1. Confirm eligibility
    If you’re at least 19 years of age, hold a valid driver’s licence, and are a member in good standing with your home CSO, then you’re good to go!

    2. Complete our roaming agreement
    The roaming agreement says that you’ll carshare according to Modo’s rules and pay us directly for your carsharing. There is no annual fee. If your CSO has a roaming agreement with Modo, your $10 registration fee is waived; otherwise the registration fee is applicable.

    Please scan and email the agreement or fax it to us. (Email us for the number.)

    Check out the FAQ about Modo’s insurance coverage to find out how to avoid paying for damage fees in the event of an accident.

    Modo will confirm with your CSO that you’re a member in good standing with them and we’ll contact you to arrange for a quick visit to Modo. We check your photo ID, take a credit card authorization and assign a fob for access to our fleet.

Business Members

  • To become a shareholding Business Member-Owner of the co-op, we require a $500 share purchase (refundable); for non-shareholding membership, we require a $250 security deposit (also refundable). Both options allow for an unlimited number of drivers on your Business Member account. Then, you’ll just need to pay a $10 registration fee for each driver on the account.

    Purchasing a share grants your organization membership to the co-op. This means a designated delegate will receive one vote on behalf of your organization at Modo’s Annual General Meeting.

  • You can sign up an unlimited number of drivers to your Business Member account. The registration fee is $10 per driver.

    Drivers signing up on your business membership need to be at least 19 years old with a valid BC driver’s licence* and meet Modo’s driving standard:

    • no at fault accidents within the past three years (or, for BC drivers, no more than one at fault accident if you have an ICBC safe driving discount of at least 35%);
    • no more than two traffic violations in the past three years;
    • no driving convictions under the Canadian Criminal Code or serious violations under any provincial driving legislation such as the Motor Vehicle Act.

    * We do make some exceptions, sometimes. If you have any questions about eligibility, please call us to explain your situation.

  • Adding or removing drivers on your Business Member account is straightforward.

    TO ADD A DRIVER

    Drivers:

    We require a record of your driving history for the last three years. How to acquire these documents depends on where you’ve been driving. Please review the FAQ on Modo eligibility requirements for details.

    If you’re uncertain whether you’re eligible to join, call our Business Member team directly at 604.673.2496 or email business(at)modo.coop. The specifics of all inquiries are kept confidential.

    Please read the Carsharing Handbook, and read and complete the Carsharer Agreement. Your Modo liaison at work can witness the agreement.

    Administrators:

    A few steps to add a driver to the Business Member account:

    • Witness the Carsharer Agreement (which the applicant needs to complete) and write down the driver’s licence number and expiry in the space, or email business(at)modo.coop with the name of the carsharer(s) to be added.
    • Assign a fob to the applicant and write the fob number on the Carsharer Agreement. Scan and email the agreement to business(at)modo.coop.
    • Have the applicant read the following two documents: New Member Sheet (which includes information on how to access cars and what to do when there are issues with cars), and the Carsharing Handbook to understand the rules of carsharing with Modo.

    When Modo receives the completed Carsharer Agreement and confirms eligibility, Modo staff will contact you when the new driver has been added to your business membership.

     

    TO REMOVE A DRIVER

    Drivers:

    All you have to do is return your fob to your organization’s Modo Liaison.

    Administrators:

    Please email business(at)modo.coop with the name of the driver to remove. Collect the fob from that person. Please note if the driver has an individual use account with us they should keep their fob.

    Questions? Contact Mona or Susanne from our Business Member team at 604.673.2496 or email us at business(at)modo.coop.

Modo Team

Board of Directors

  • Modo-TeamMember-Charlotte

    Charlotte Argue

  • Modo-TeamMember-William

    William Azaroff

    Chair
  • Modo-TeamMember-Art

    Art Blundell

  • Modo-TeamMember-Joel

    Joel DeYoung

  • Modo-TeamMember-Arpal

    Arpal Dosanjh

    Governance Committee Chair
  • Modo-TeamMember-Gregory

    Gregory Freeman

    Treasurer & Finance Committee Chair
  • Pam-1

    Pam Hartling

  • Modo-TeamMember-David_Lach

    David Lach

  • Modo-TeamMember-Amy

    Amy Severson

    Secretary
  • webb_s

    Sarah Webb

    Vice Chair

Member Loyalty Team

  • Modo-TeamMember-David

    David Batson

    Member Loyalty Team
  • Modo-TeamMember-Mona

    Mona Benjamintz

    Member Loyalty Team
  • Modo-TeamMember-Matt

    Matt Caruso

    Member Loyalty Team
  • Modo-TeamMember-Susanne

    Susanne Compart

    Member Loyalty Team
  • Modo-TeamMember-Ron

    Ron Dabby

    Member Loyalty Team
  • Placeholder image

    Jeff Graham

    Member Loyalty Team
  • Modo-TeamMember-Xiomara

    Xiomara Lopez

    Member Loyalty Team
  • Placeholder image

    Sandy Martin-Côté

    Member Loyalty Team & Events Coordinator
  • Modo-TeamMember-Lesley

    Lesley McLean

    Member Loyalty Team
  • Placeholder image

    Krusheska Quiros

    Member Loyalty Team
  • Modo-TeamMember-Alissa

    Alissa Raye

    Member Loyalty Team
  • Placeholder image

    Rob Stewart

    Member Loyalty Team
  • Placeholder image

    Logan Trudeau

    Member Loyalty Team

Everyone Else

  • Modo-TeamMember-Nathaliepg

    Nathalie Baudoin

    On Sabbatical
  • Modo-TeamMember-Phil

    Phil Baudin

    Acting CEO/Director of Finance
  • Modo-TeamMember-Bernard

    Bernard Che

    Accountant
  • Modo-TeamMember-Karen

    Karen New

    Director of Information Systems & Business Intelligence
  • Placeholder image

    Melissa Douglas

    Lead Software Developer
  • Placeholder image

    Matthew Banman

    Software Developer
  • Placeholder image

    Kenneth Fung

    Software Developer
  • Selena-1

    Selena McLachlan

    Director of Marketing
  • Modo-TeamMember-Anthony

    Anthony Casey

    Marketing Specialist
  • Modo-TeamMember-Kelvin

    Kelvin Stokes

    Operations Manager
  • Modo-TeamMember-Farrell

    Farrell Segall

    Fleet Service Manager
  • Modo-TeamMember-Katherine

    Katherine Barkley

    Fleet Service Technician
  • Placeholder image

    Justin Imperial

    Fleet Service Technician
  • Modo-Heather Reid

    Heather Reid

    Fleet Service Technician
  • Sylvain-Headshot-Cropped-8x8

    Sylvain Celaire

    Business & Development Manager
  • Placeholder image

    Cata Velicea

    Office Manager/Administrative Assistant
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