This is carsharing.

FAQ

Joining Modo

  • All applicants must meet Modo’s driving standard:

    • N licence or better;
    • be at least 16 years old with a valid BC driver’s licence
    • no at fault accidents within the past two years;
    • no licence suspensions within the past two years; and
    • no more than two traffic violations in the past two years.

     

    Drivers with a learner’s L license and drivers under 19 years of age with an N licence are eligible to join as a Green Member and must link their membership to a current Modo Plus Member that lives in the same physical household. Click here for more information.

    Documentation Requirements

    We also need to see the last two years of driving and insurance claims history at minimum no matter where you held your license during those years, and/or whether you’ve driven, or insured a car, for two years yet or not.

    Please choose the option below that describes the last two years of your driving history:

    I have only had an active BC licence for the last two years.

    I have had an active BC license AND a license from outside BC in the last two years.

    I have only held an active license from outside BC for the past two years.

    I have had my BC licence for less than two years and have never had a licence from outside BC.

  • Register online if you are 19+ years of age and have an N licence or better

    Choose between our Modo Plus or Monthly plans and then click the Join Modo button at the top of your screen to get started. It only takes a few minutes and requires a valid credit card*. Once you receive your vehicle access fob in the mail, you’re ready to go!

    *Credit card must be in your name; prepaid or debit cards not accepted for online registration.

    If you have a learner’s L licence or are under 19 years of age and have an N licence

    Drivers with a learner’s L licence and drivers under the age of 19 with an N licence cannot use online registration.

    You will need to come to a Modo office in Downtown Vancouver, Victoria or Kelowna with a Modo Plus member that lives in the same physical household and to whom your account will be linked (the Principal Member) to join as a Green Member. The Principal Member to whom the Green Member is linked must be 25+ years old and have a valid ICBC-issued Class 1, 2, 3, 4 or 5 driver’s licence. You will need to jointly complete the Green Membership Application form.

    Green Members are subject to a $2,500 Damage Fee, are not eligible to participate in Modo’s Damage Pool and are required to make a $1,500 Damage Deposit. The Damage Deposit to be paid by cash, debit card, electronic bill payment or certified cheque payable to Modo Co-operative. Non-certified cheques and credit cards are explicitly excluded.

    The Principal Member is fully responsible for the Green Member’s obligations to Modo.

    To join as a Business or Associate Member, contact us at info@modo.coop.

    Or visit our office

    If you’d rather register at our office in Downtown Vancouver, Victoria or Kelowna, just call our Member Care Team to schedule a brief orientation. Bring along your driver’s licence for verification, and if you’re signing up for a Monthly membership, please also bring a valid credit card (prepaid credit cards not accepted for registration).

    Friendly Reminder:

    Get your driving records from ICBC

    Use ICBC’s online request page to request they email the following two documents directly to info@modo.coop:

    • Driving record (driver’s abstract)
    • Insurance and claims history record

    We will need both sets of records for the past two years.

  • For us to be able to process your application we will need to see the Drivers Abstract and Insurance Claims History from any jurisdiction you held a license within the past two years. After you have submitted all your necessary documentation, call or email us and we can typically have you set up and ready to go within a few days.

Vehicles and locations

  • Modo has a very diverse fleet including:

    • hatchbacks
    • convertibles
    • SUVs
    • pick-up trucks
    • hybrids
    • sedans
    • minivans
    • electric vehicles
    • cargo vans

    Oversized and Premium vehicles cost more to operate, so we’ve priced them a bit higher than the rest of our fleet. Our oversized vehicles currently include our Ram ProMaster and Ford Econoline cargo vans. Premium vehicles are BMW and Lexus models.

    Check out some of our fleet online or on social media!

  • Our available accessories vary from vehicle to vehicle. Some include Bluetooth, roof racks, backup cameras, Stow-N-Go seating, and winter tires. When booking a vehicle, you can filter by accessory to view your options.

  • All Modo vehicles, with the exception of the Fiat Abarth, the Scion FR-S and the Lexus IS200t, are winter ready and equipped with all-season Mud and Snow (M+S) tires. We currently have 100+ vehicles in the fleet outfitted with winter tires and 65+ vehicles with all-wheel drive and 4-wheel drive.

  • Yes!

    However, with the exception of baby seats, child seats, roof racks and bicycle racks, you must call and speak to Modo staff before you install any third-party equipment on a car.  Trailers, hitches or other tow-enabling devices and tire chains are never allowed on any car.

    You are liable if the rack or any gear on the rack damages the car, and for any harm caused by the poor or inadequate installation of baby and child seats.

  • No.  Trailers hitches or other tow-enabling devices and tire chains are never allowed on any vehicle.

  • Modo vehicles are located in hundreds of locations around Metro Vancouver, Vancouver Island and the Okanagan. Our current service areas include North Vancouver, UBC, Vancouver, Burnaby, New Westminster, Surrey, Richmond, Coquitlam, Port Moody, Port Coquitlam, Victoria, Esquimalt, Oak Bay, Saanich, Sidney, Nanaimo and Kelowna. We also have vehicles at Tsawwassen, Swartz Bay, Horseshoe Bay and Departure Bay ferry terminals!

  • By watching and listening. We use information like where our members live and work, and carefully follow the demand for shared vehicles throughout our service area. It all feeds into a mapping system that helps us decide on the next locations.

Booking a Modo vehicle

  • Making a booking is easy. You can book using our app, website or by phone.

    Before you book, take a moment to plan the start and end times of your trip. Booking extra time at the end of your trip can help you avoid a late charge.

    Log in with your member number or username. You can search available vehicles by location, neighbourhood or vehicle type. For quick and easy booking, you can set favourite locations near your home or your work.

    Reserve the vehicle for the whole time you’ll have it, even overnight hours, so we know when the vehicle will be returned to its home location and become available for someone else to book.

    Please note, statutory holidays that fall on weekdays are booked as weekdays, not weekends.

  • If the vehicle you want is available, you can book on the spot or up to a year in advance.

    If you’re interested in a specific vehicle, advanced planning is always a good idea. For example, if you know you’ll need a cargo van next week to help your pal move, book it as soon as possible — especially for the first weekend of the month!

  • The minimum booking time is 30 minutes and bookings can be extended in 15 minute increments, subject to availability. Members can book online for a maximum duration of 10 days. If you would like to make a booking for more than 10 days, please contact us for assistance.

  • At the end of every booking, you must ensure that:

    • the vehicle is returned on time (check your mobile phone for exact time)
    • the vehicle is in its home location (if unavailable, park the vehicle in an unrestricted spot as close to the home location as possible and call us immediately)
    • interior and exterior are tidy, and emptied of your personal belongings
    • the gas tank is at least ¼ full (or in electric vehicles, the range is not less than 30 km)
    • the key and fuel card are in their pouch
    • the vehicle is properly secured (fobbed out – do not use the vehicle’s power locks or key!)
    • you check that all doors (including back hatch) are locked
  • You can always cancel a booking. However, keep these tips in mind when cancelling:

    • If you cancel with less than 12 hours’ notice, you will be charged 50% of the original time charge.
    • There’s no charge for cancelling your booking with more than 12 hours notice.
    • If you don’t show up, you’ll be charged 100% of the original time charge. This charge is in place to ensure our members don’t abuse the carsharing system.
    • Finished a trip early? If you have more than 15 minutes remaining, you can end your booking early via app, online or give us a call. We reimburse 50% of the remaining time charge.

     

    Reminder: If another member books the vehicle during the time you’ve freed up, your cancellation charge drops to zero!

On the road with Modo

  • Yes.  You are expected to perform a pre- and post-trip walk-around inspection to ensure the vehicle is in good condition.

    If you spot any visible defects (e.g. dents, scratches, other damage) larger than a fob and not already marked with a sticker, or if any service icon appears on the vehicle’s dashboard, let us know right away—send a description and photo using our app or by email or call us—before you drive.

    If you don’t tell us before you drive, you may be liable for the damage.

  • Yes. Modo is a two-way carshare and all of our vehicles have a home location. To end your trip, you have to return the car to its home location.  See your confirmation email if you are uncertain about the home location.

    If something is preventing you from returning the vehicle to its home location, like another vehicle parked in its spot, speak to contact us right away.

  • If you’re running late or want to keep the car longer, try to extend your booking using our app, or by phone call. Please remember to pull over if you need to use your phone.

    If the vehicle is available, you can extend your booking. If you cannot extend your booking, call us right away so we can find a solution for you and the next member.

  • Use our app, mobile site, website or call us to end a booking early. Time charges will be reduced if you return the vehicle 15 minutes or more before the end of your scheduled booking time.

  • Don’t use the vehicle key or power locks. Always use your fob to lock and unlock the vehicle at any time—before, during or after your booking. Fobbing out secures the vehicle by disabling the engine. Always take your fob with you as vehicles may lock automatically.

  • The short answer is no. In case of an emergency, please call us as soon as possible.

    There are two exceptions where you can share the driving:

    • Modo Plus members can add an Associate Member with a $250 share purchase. They can share driving and bookings. Note, the Modo Plus member is liable for any debts not paid by the Associate Member and vice versa. Contact Modo to learn more.
    • You can also add another Modo member as a driver on any single booking you make. Note, the booking will only appear on the account of the person who booked.
  • At Modo, members take responsibility for fuelling the vehicles.  You don’t have to fill the tank after every trip, but always make an effort to ensure that the fuel tank is full for the next user at the end of your booking, and at a minimum ¼ full.

    • Please fill it up using the gas card provided in the vehicle.
    • Never fill up your Modo with diesel
    • Ending your booking with the gas tank at less than 1/4 full can result in a fine.
    • Always use the gas card at the pump—do not use it inside the station.
    • Currently our gas cards do not work at Husky, Mohawk or Co-op stations
    • If the fuel card doesn’t work, please call Modo to have the card reset and/or receive instructions on how to use the card.
    • If for some reason the fuel card still doesn’t work, buy gas with your own form of payment. Submit the receipt and we’ll credit your account.
  • Modo’s Fleet Team cleans our vehicles regularly — inside and out. We do require that you empty the vehicle of any garbage and personal items and make an extra effort to leave the vehicle clean for the next Member.

    If you’ve had pets in the car, please do an extra sweep to make sure the car is left tidy. When using a Modo parked at a residential building, please respect their garbage and recycling rooms and avoid leaving a mess.

    If you find a vehicle is dirty at the start of your booking, please report it immediately using our app or by sending an email to info@modo.coop. Please include the date and time of your booking along with a description of the mess and any supporting photos.

    If you leave the vehicle dirty, you may be asked to clean the vehicle, be charged a cleaning fee and/or your carsharing privileges may be suspended.

  • Members are responsible for any metered or paid parking during their trip.

    There are some areas in the Lower Mainland where Modo members can park without paying and without worry. However, these parking privileges vary by city, municipality and district. All our cargo vans and pick-up trucks have commercial parking permits.

    We also have preferred parking spots at Grouse Mountain, Mount Seymour, Tsawwassen Mills, IKEA Coquitlam and Richmond. Read more about Modo Parking Privileges.

  • Animals are allowed in all Modo Vehicles, except Allergen-Free Vehicles, and, with the exception of service dogs, must be inside a secured pet carrier for the entire trip. Members are responsible for cleaning any pet hair or other messes.

    Animals are never allowed in designated Allergen-Free Vehicles. If you spot pet hair in a vehicle, be sure to report it right away by using our app or by email to info@modo.coop — and include photos, if possible.

  • Yes! You will need your fob in order to unlock and lock the vehicle.  Always take your fob with you as vehicles may lock automatically. Check the vehicle door handle after fobbing out to ensure that it’s locked.

Accidents, damage and driving-related issues

  • It’s unpleasant to think about collisions, but it’s best to be prepared. Here’s some advice that could help out (adapted from ICBC):

    Step 1: Make sure you and your passengers are safe. If anyone is injured, call 911. If it’s safe to move vehicles off the road, do so. Avoid discussing who is at fault.

    Step 2: Gather the following information for all vehicles and drivers involved in the collision:

    • Driver’s name, driver’s licence number, state or province, and contact information
    • Vehicle licence plate number and year, make and model
    • Insurance information if the vehicle is not from BC

    Step 3: If there are any witnesses to the collision, gather their names and contact information.

    Step 4: Gather information about the collision scene including the date, time, and weather conditions; the location; the direction each vehicle was traveling; your vehicle in relation to the other vehicle(s).

    Step 5: Call Modo and we’ll walk you through the next steps.

  • Any damage you cause or discover bigger than your fob has to be reported. If the damage has a clear numbered sticker on it, it has already been reported.

    To file a report you can call a Modo agent, leave a note under Vehicle Notes on your booking, use our app, or send an email to info@modo.coop. Photos are welcome! Unreported damage is investigated and can result in a requirement to pay repair costs.

  • We know accidents happen. That’s why every Modo driver gets full collision and comprehensive coverage. Modo’s fleet is insured up to $5 million under a Third-Party Liability policy from ICBC. And since we have a fleet plan through ICBC, we carry the insurance, not you.

    In the event of damage to the Modo vehicle during your booking, qualifying Modo members pay a damage fee up to the first $1,000, depending on the extent of the damage. (Yes, that includes at-fault accidents, hit and run, vandalism and damage to the tires.) Green Members, members using a Member Eligibility Declaration form to demonstrate eligibility, and members who have been in an accident with a cost to Modo that exceeded $1,000 during the preceding two years, pay a damage fee up to the first $2,500.

    Individual members who have been in an accident with a cost to Modo that exceeded $1,000 are required to make a damage deposit of $1,500.  That deposit will be returned after two years of damage-free driving.

    Read our Insurance FAQs below to find out how you can reduce your damage fee to $0.

  • In the event of an accident, qualifying Modo members pay a damage fee up to the first $1,000, depending on the extent of the damage. (Yes, that includes damage to the tires.) Green Members, members using a Member Eligibility Declaration form to demonstrate eligibility, and members who have been in an accident with a cost to Modo that exceeded $1,000 during the preceding two years, pay a damage fee up to the first $2,500.

  • In the event of an accident, qualifying Modo members pay a damage fee up to the first $1,000. Green Members, members using a Member Eligibility Declaration form to demonstrate eligibility, and members who have been in an accident with a cost to Modo that exceeded $1,000 during the preceding two years, pay a damage fee up to the first $2,500. There are two options available for most individual members to avoid paying the damage fee:

    Modo Damage Pool

    Enrolling in the Modo Damage Pool reduces your damage fee to $0 should you be involved in an accident, including at-fault accidents. The Damage Pool is optional, and covers all Modo vehicles. Members must be enrolled in the Damage Pool prior to an accident.

    The Damage Pool costs $50 annually (non-refundable) and expires after being used in the event of an accident. If you are in an accident whose cost to Modo was less than $1,000, then you can rejoin the Damage Pool for $50. If the cost to Modo was greater than $1,000, then you must wait two years before rejoining.

    Business accounts, Green Members, members using a Member Eligibility Declaration form to demonstrate eligibility, and members who have been in an accident with a cost to Modo that exceeded $1,000 during the preceding two years, are not eligible to join the Damage Pool.

    How to join: Login to your account at bookit.modo.coop and click My Account>Damage Pool/Coverage to sign up.

    Collision Loss Damage Insurance (CLDI)

    Reduce your damage fee to $0 by paying your Modo statements and/or invoices with a credit card that offers Collision Loss Damage Insurance (CLDI). The cost of damages is covered by the insurer. Please check with your credit card company if you qualify. CLDI does not cover trucks or cargo vans.

    Please note: Individual members choose insurance options when signing up online and can adjust them under their Account Settings at their convenience.

  • If you get a speeding, parking or other traffic-related ticket, you have to pay for it. If the car is towed or impounded during your booking, you will have to pay for the cost incurred to recover it. Review Modo’s fines and fees online under Forms and Resources.

  • Call us right away and we’ll troubleshoot with you. If it turns out to be a mechanical failure of some sort, we’ll assist you and help get you on your way.

Managing your account

  • Modo Plus members have the following payment options available:

    • A valid credit card linked to your account (preferred method)
    • Payment in person at our offices in Vancouver and Victoria by cash, credit card, or debit card
    • Electronic bill payment (EBP) via your online banking profile

    Monthly and Roaming members are enrolled in Pay as you Drive and must have a valid credit card in their name set up on their account.

    Note: Modo accepts Visa and MasterCard credit cards only.

  • Modo Plus (shareholding) members can add an Associate Member with a $250 share purchase. They can share driving and bookings. Note, the Modo Plus member is liable for any debts not paid by the Associate Member and vice versa. Contact Modo to learn more.

  • Modo Plus and Associate

    Log in to your account and under Settings, click the Close Account tab and follow the instructions. Modo Plus shares are refunded within 90 days. If you paid your share purchase with a credit card, we can refund it back to the same card. For all other payment methods, we will issue a cheque which can be picked up at our office when it’s ready, or mailed to your address on file.

    Monthly and Roaming

    Log in to your account and under Settings, click the Close Account tab and follow the instructions. Monthly admin fees are pro-rated for the month you close your account.

Other

  • Lots! Our rates include almost everything: insurance, gas, maintenance and parking privileges. Check out the comparison between owning a car and using Modo.

  • The Scrap-It credit can be applied towards your Modo account as a drive time credit only. It cannot be used toward shares purchases, administrative fees, charges or fines.

  • Yes.  Our fleet insurance covers you to drive anywhere in Canada and the United States.

    Here’s a useful tip: give yourself a bit of extra time before your trip to inspect your booked vehicle—inside and out. Remove any items that don’t belong to you or the Modo vehicle. That way, if you’re asked at the border, you can say with confidence that you know all the contents of the vehicle.

  • If you realize after the booking has ended that you left something in the vehicle, just make a new 30-minute booking and retrieve your goods. Just be certain not to drive the vehicle, or book it for longer than half an hour. If you do, it will be treated like a regular booking and you will incur a usage fee.

    If you find someone else’s belongings in the vehicle, let us know and leave them there.  The owner will be able to collect them after your booking is completed.

Modo Co-operative
Vancouver604.685.1393
Victoria250.995.0265
Nanaimo250.741.4141
Kelowna250.469.6617
Modo Co-operative
Vancouver604.685.1393
Victoria250.995.0265
Nanaimo250.741.4141
Kelowna250.469.6617
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