Introducing Open Return
End your booking anytime. Pay for only what you use.
Modo members love having choice! You’ve always been able to choose the right vehicle for your trip. Now, you can also choose the return option that’s right for you.
Until now, using Modo meant having to select your return time (now called Set Return) when making a booking. But, we know members sometimes book more time than they need or not enough, risking rushing back and late fees. So, we’re introducing Modo’s new Open Return. Open Return allows you to use the car as long as you like, for up to 24-hours, without having to a set an end time in advance. Simply end the booking when you’re done with the car, and pay only for what you use. Now that’s convenience!
Set Return at a Glance
A Set Return booking was the only return option prior to the launch of Open Return. It’s great for when you know how long you’ll need the vehicle and when you’ll be returning it. Simply select your return time while making your booking. Of course, you can always choose to extend your booking if the vehicle isn’t in use by another member. Late fees (read ‘what if I’m running late..’ on our FAQ) will apply to this type of booking if you do not extend and return it after your Set Return time. Cancellation fees may also apply (read ‘how do I cancel a booking’ on our FAQ).
Open Return at a Glance
With Open Return there’s no need to set your return time in advance. Book our Daily Drive or Premium vehicles and use them for as long as you like, up to 24 hours. When you’re done, simply end your booking and return the vehicle, and only pay for the time you have used, plus a $3 Open Return fee.
Read more about choosing a return option best for you!
You’re not sure how long you’ll need a Modo – no problem! Instead of padding your booking or rushing back because you don’t want to risk a late fee, simply select the Open Return option. Use the car for as long as you like, up to 24 hours. When you’re done, simply end your booking. You will only be charged for the time you actually use and the Open Return fee of $3 per booking. Sound like a no-brainer? We think so.
Benefits of Open Return
How to book an Open Return?
Making an Open Return booking is similar to making a Set Return (regular) booking. When making a booking, you’ll see an Open Return option in the search area for vehicles that qualify. The default return time will be up to 24-hours if the vehicle is not already booked by another member.
Click ‘book it’. A pop-up will appear for you to confirm your Open Return.
If you book via the Modo app, make sure you’ve updated the app to the latest version to see Open Return option – now 1.4.3. Watch a video tutorial on how to book with Open Return.
How to end an Open Return booking?
On the app you can end your booking the same way you would for a regular (Set Return) booking. Open the app, log into your account go to “Current Bookings” and click “End Booking”.
On the desktop or mobile website, log into your account, go to “My Bookings” and you will see your active booking at the top of the screen. Click “I’m done with this car”
Simply fobbing out will not end an Open Return booking.
What if I cancel an Open Return booking?
Bookings can always be canceled. However, keep these tips in mind when canceling:
- There’s no charge for canceling your booking with more than 12 hours’ notice. The Open Return fee will also not be charged.
- If you cancel with less than 12 hours’ notice, you will be charged the Open Return fee.
Want to learn more about Open Returns?
- Press Release
- Member Story: The Flexibility of Open Return
- How to Book with Open Return: video recording
- Blog Post: Choose a Return Option Best for you!