Frequently asked questions

Open returns

What's the difference between Open Return and Set Return?

A Set Return booking is great for when you know how long you’ll need the vehicle and when you’ll be returning it. Simply select your return time while making your booking. You can always choose to extend your booking (adding 15 minutes, or by editing the end time ) if the vehicle isn’t in use by another member. Late fees will apply if you do not extend and return it after your Set Return time. Cancellation fees may also apply.

With Open Return you don’t have to set your return time in advance. Book your Daily Drive or Large & Loadable for 24 hours and use them for as long as you like within that time. When you’re done, simply end your booking and return the vehicle, and only pay for the time and distance you have used, plus a $3 Open Return fee.

How long can I make an Open Return booking for?

When you select Open Return, Modo’s booking system will automatically default the booking end time to the maximum of 24 hours from your start time. The search results will only show cars available for 24 hours from that start time.Note that you can choose to shorten the booking by changing the defaulted end time to a time of your choosing. Open Return bookings are not subject to cancellation fees. Just remember that you need to end the booking when you’re done with the vehicle, or the booking will continue and you will be charged for its full duration. Fobbing out will not end the booking.

Can I end my Open Return booking early?

Yes — there are no cancellation fees. However a late fine will still be applied if you return the vehicle after your end time.

How do I end my Open Return booking?

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End your booking the same way you would for a regular (Set Return) booking. Open the app, log into your account, go to “Current Bookings” and click “End Booking”. On the desktop or mobile website, log into your account, go to “My Bookings” and you will see your active booking at the top of the screen. Click “I’m done with this car”.

Note that simply fobbing out will not end an Open Return booking.

If you do not end your booking it will continue and you will be responsible for the full-time charge of your booking and the Open Return fee of $3.

Who can make an Open Return booking?

All members and membership types are welcome to make an Open Return booking.

What is the Open Return fee?

The fee to make an Open Return booking is $3. Open return adds convenience to those who use it. The small convenience fee of $3 is intended to replace and/or offset cancellation and late fees otherwise generated by Set Returns.

Which vehicles are eligible for Open Returns?

Daily Drives and Large & Loadables can be used for an Open Return booking.

Do I need to book Open Returns in advance?

If the vehicle you want is available, you can book on the spot or up to a year in advance.

What if I cancel my Open Return booking?

You can always cancel a booking. There’s no charge for cancelling your booking with more than 12 hours’ notice. The Open Return fee of $3 will not be charged. If you cancel with less than 12 hours’ notice, you will be charged the Open Return fee of $3.

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