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When does Modo's insurance NOT cover damage during my booking?

As per our Carsharing Handbook, there are certain circumstances where Modo's insurance policy may not cover the expenses of damage caused to the vehicle. In the following situations, you will be held liable for the full cost of the damage incident:

  • The Vehicle is damaged through improper use, for example, by moving cargo in and out of an undersized Vehicle or by an animal in the vehicle
  • The Vehicle was used on a back country or forest service road, or any road or off-road area not generally used by regular passenger vehicles
  • The Vehicle was left unsecured
  • The Vehicle was used in the committing of a crime
  • The Vehicle was used to transport explosives and/or flammables
  • The Vehicle was used in a race, competition or comparable event
  • The driver of the Vehicle was intoxicated
  • The driver was speeding excessively
  • The driver was charged with a vehicle-related offence under the Motor Vehicle Act or Criminal Code
  • Unsuitable fluids were introduced into the Vehicle, such as diesel fuel into a gasoline powered vehicle
  • The Vehicle was otherwise misused, or the driver’s behaviour was inappropriate in Modo’s sole determination
  • The driver fails to notify Modo of an accident or damage that occurs during their booking
  • The Vehicle was used to provide ride-hailing (passenger-directed) services
  • When damage occurs during driving by an unauthorized third party or a non-member of Modo.
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