Frequently asked questions

Joining Modo

How do I join Modo?

We welcome new members who are 16+ years old, have a valid Class L license or better and meet the eligibility requirements.

1) Choose your Modo plan

2) Gather your documents:

Ensure you have your driver's license.
Have a credit card in your name (unfortunately, we can't accept prepaid or debit cards for online registration).‍
Check the required documents to complete your registration.‍

3) Head over to our Join Modo page to start your registration.

4) Allow us a few days to process your application once all required documentation is submitted.

5) Once approved, you receive your Modo vehicle access fob in the mail and are ready to go!

Note

If you are younger than 19 with a class L learner's license or an N license, you'll need sponsorship by a Modo Plus member who is 25+ with a valid ICBC-issued Class 1, 2, 3, 4, or 5 driver’s license (full license). You'll join Modo as a Green Member.
Joining Modo as a Business Member? Visit our Modo for Business FAQs.‍

Am I eligible to join Modo?

To be eligible to join Modo, you have to meet these conditions:

Be 19+ years of age or, if younger than 19, join as a Green Member.
Have an N licence or better or the equivalent from another jurisdiction (non-BC licences are welcome) — you have to be allowed to drive alone in the car.
Have had no licence suspensions or prohibitions within the past two years
Have not received six or more driver penalty points (or equivalent demerit points) in the past two years
Have not been charged with, or convicted of, any Major Traffic Violation

Eligible? See how to join Modo

What documents do I need to join Modo?

To become a Modo member, you'll need a few documents depending on your situation. Here's what to prepare:

Valid driver’s license.
Driving abstract for the past 2 years (in BC, this is called your Personal Driving Record)
Valid credit card in your name or be ready to make an electronic bill payment, depending on your application type.

If your current, active licence is from BC

Contact ICBC through their online form and ask them to send copies of your Personal Driving Record to info@modo.coop.

If your current, active licence is from outside of BC

To become a monthly or Modo Plus member:

Request your driving record for the past 2 years from your non-BC license issuer (translated by an ICBC-approved translator if not in English). Visit ICBC’s website for more information on moving to BC with a foreign license or contact your local embassy to find out how to obtain your driving records and/or history from outside Canada. Please note, some issuers may charge a fee to obtain your records which Modo does not reimburse.

If you can't obtain your driving documentation from the non-BC license issuer, you can still join Modo. In this case, you can only join as a Plus member, and follow these steps:

Print and fill out by hand our Member Eligibility Declaration (MED).
Scan and save your completed declaration as a PDF.
Send a clear photo of your driver’s license AND another photo of you holding the license. If your driver’s licence does not have a photo, take a clear photo of it along with a clear photo of another form of government-issued photo ID, and a clear photo of you holding that government issued photo ID.

After you received your driving document or completed our MED:

Email all your documents to info@modo.coop
After emailing, contact us at info@modo.coop or call 1-604-685-1393 so we can review your submission and issue your membership number.
Follow the instructions to purchase your $500 worth of shares via electronic bill payment if you're on the Modo Plus membership. This share is fully redeemable if you decide to leave Modo.

Final Steps:

Once we receive your payment and all documents, we'll review and let you know if we need anything else.
If you encounter any issues during the application, contact us, and we'll guide you through.

How long does it take to process my application?

Once you've submitted the documents that apply to your situation, contact us and we can typically have you set up and ready to go within a few days.

How can I join Modo as a business?

Please see our Modo for Business FAQs.

How can I get my fob?

Once your application is approved, you will receive an email with detailed instructions and the next steps to get your fob.

If you choose the fob pick-up option, you must indicate this preference during sign-up or by speaking directly with a Modo agent. This step ensures we have your explicit approval to share your personal information with our partner locations. Without this approval, you will not be able to pick up your fob.

Only the account holder can pick up the fob and you must bring your drivers license with you.

Please note that fob pick-up is available at the following partner locations:

VANCOUVER

Vancity Downtown Community Branch - 898 W Pender St @ Hornby Street
Vancity West End Community Branch - 1798 Robson Street @ Denman Street
Vancity Kitsilano Community Branch - 3395 West Broadway @ Waterloo Street
Vancity 4th Avenue Community Branch - 2360 W 4th Ave @ Balsam

COQUITLAM‍

Vancity Pinetree Community Branch - #20 – 2991 Lougheed Highway @ Pinetree Way
Vancity Mallardville Community Branch - 969 Brunette Ave #101

BURNABY

Vancity Brentwood Community Branch - P2301 - 4525 Lougheed Hwy

RICHMOND

Vancity Richmond Community Branch - 5900 No. 3 Rd #100

SURREY

Vancity Surrey City Centre Community Branch - 10293 King George Boulevard @ Central Avenue

SQUAMISH

Vancity Squamish Savings Chieftain Centre, a Division of Vancity – 1325 Pemberton Avenue @ 3 Avenue

VICTORIA (Cedar Hill)

Vancity Mount Tolmie Community Branch - #100 – 1590 Cedar Hill Cross Road @ Shelbourne Street

KELOWNA

Interior Savings Bernard —678 Bernard Ave #101
Interior Savings Orchard Centre — 2071 Harvey Ave
Interior Savings Rutland — 185 Rutland Rd S
Interior Savings Mission (KLO) — 101-595 KLO Road

NANAIMO

Coastal Community Credit Union Hamond Bay — 6365 Hammond Bay Rd Suite B
Coastal Community Credit Union Harbour Front — 111 - 59 Wharf Street, Nanaimo

How does Modo's referral program work?

Log in to your member profile, copy your unique referral code from the Referrals section under My Account, and share it with friends. When your friends enter your code during the online registration process, you and your friend will both receive $40 in free driving credits once they're approved. There's no limit to how many friends you can refer, so start spreading the word and enjoy the perks of shared mobility!

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