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Frequently asked questions

Insurance, accidents and damage

What should I do if I've been in an accident while driving a Modo?
How does Modo's insurance work?
When do I have to pay for damage that occurred during my booking?
When does Modo's insurance NOT cover damage during my booking?
What is Modo's damage fee?
How can I avoid paying the damage fee?
What is the Modo Damage Pool?
How to continue driving with Modo after an accident?
How do I report and address vehicle damage with Modo?
How do I take a good photo of damage?
What happens once damage is reported?
What do the numbered stickers on the vehicles mean?
View all FAQs