Modo has a very diverse fleet including:

• hatchbacks
• convertibles
• SUVs
• pick-up trucks
• hybrids
• sedans
• minivans
• electric vehicles
• cargo vans

Oversized vehicles cost more to operate, so we’ve priced them a bit higher than the rest of our fleet. Our Oversized vehicles currently include our Ram ProMaster cargo vans.

Check out some of our fleet online or on social media!

Our available accessories vary from vehicle to vehicle. Some include Bluetooth, roof racks, backup cameras, Stow-N-Go seating, and winter tires. When booking a vehicle, you can filter by accessory to view your options.

All Modo vehicles, with the exception of the Fiat Abarth, Scion FRS and Mazda MX5, are winter ready and equipped with all-season Mud and Snow (M+S) tires. We currently have a large number of vehicles in the fleet outfitted with winter tires and many with all-wheel drive and 4-wheel drive.

Yes!

However, with the exception of baby seats, child seats, roof racks and bicycle racks, you must call and speak to Modo staff before you install any third-party equipment on a vehicle.  Trailers, hitches or other tow-enabling devices and tire chains are never allowed on any vehicle.

Modo offers a variety of accessories on a variety of vehicles – from bike racks, roof racks and snow tires to Bluetooth, backup cameras and stow-n-go seating. And the best part is that all these accessories are included in our rates.

When booking a vehicle, search the list of vehicle accessories to see all the options.

Modo vehicles are located in hundreds of locations around Metro Vancouver, Vancouver Island and the Okanagan. Our current service areas include North Vancouver, UBC, Vancouver, Burnaby, New Westminster, Surrey, Richmond, Coquitlam, Port Moody, Port Coquitlam, Victoria, Esquimalt, Oak Bay, Saanich, Sidney, Nanaimo and Kelowna. We also have vehicles at Tsawwassen, Swartz Bay, Horseshoe Bay and Departure Bay ferry terminals!

By watching and listening. We use information like where our members live and work, and carefully follow the demand for shared vehicles throughout our service area. It all feeds into a mapping system that helps us decide on the next locations.

Making a booking is easy. You can book using our app, website or by phone.

Before you book, take a moment to plan the start and end times of your trip. Booking extra time at the end of your trip can help you avoid a late charge.

Log in with your member number or username. You can search available vehicles by location, neighbourhood or vehicle type. For quick and easy booking, you can set favourite locations near your home or your work.

Reserve the vehicle for the whole time you’ll have it, even overnight hours, so we know when the vehicle will be returned to its home location and become available for someone else to book.

Please note, statutory holidays that fall on weekdays are booked as weekdays, not weekends.

If the vehicle you want is available, you can book on the spot or up to a year in advance.

If you’re interested in a specific vehicle, advanced planning is always a good idea. For example, if you know you’ll need a cargo van next week to help your pal move, book it as soon as possible — especially for the first weekend of the month!

You can book on the spot or up to a year in advance.

If you’re interested in a specific vehicle, advanced planning is always a good idea. For example, if you know you’ll need a cargo van next week to help your pal move, book it as soon as possible – especially for the first weekend of the month!

If you live in the urban core and don’t care which vehicle you drive, there’s a good chance you’ll be able to book something immediately. Especially during off-peak times (weekday evenings, for example).

At the end of every booking, you must ensure that:

• the vehicle is returned on time (check your mobile phone for the exact time)
• the vehicle is in its home location (if unavailable, park the vehicle in an unrestricted spot as close to the home location as possible and call us immediately)
• interior and exterior are tidy, and emptied of your personal belongings
• the gas tank is at least ¼ full (or in electric vehicles, the range is not less than 30 km)
• the key and fuel card are in their pouch
• the vehicle is properly secured (fobbed out – do not use the vehicle’s power locks or key!)
• you check that all doors (including back hatch) are locked

You can always cancel a booking. However, keep these tips in mind when cancelling:

• If you cancel with less than 12 hours’ notice, you will be charged 50% of the original time charge.
• There’s no charge for cancelling your booking with more than 12 hours notice.
• If you don’t show up, you’ll be charged 100% of the original time charge. This charge is in place to ensure our members don’t abuse the carsharing system.
• Finished a trip early? If you have more than 15 minutes remaining, you can end your booking early via the Modo app, online or by phone. We reimburse 50% of the remaining time charge.

Bonus: If another member books the vehicle during the time you’ve freed up, your cancellation charge drops to zero!

Yes.  You are expected to perform a pre- and post-trip walk-around inspection to ensure the vehicle is in good condition.

If you spot any visible defects (e.g. dents, scratches, other damage) larger than a fob and not already marked with a sticker, or if any service icon appears on the vehicle’s dashboard, let us know right away—send a description and photo using our app or by email or call us—before you drive.

If you don’t tell us before you drive, you may be liable for the damage.

Yes. Modo is a two-way carshare and all of our vehicles have a home location. To end your trip, you have to return the car to its home location.  See your confirmation email if you are uncertain about the home location.

If something is preventing you from returning the vehicle to its home location, like another vehicle parked in its spot, call us right away.

If you’re running late or want to keep the car longer, try to extend your booking using our app, or by phone. Please remember to pull over if you need to use your phone.

If the vehicle is available, you can extend your booking. If you cannot extend your booking, call us right away so we can find a solution for you and the next member.

If the car is returned past the booking time, a late charge will apply. A great way to avoid late charges is to add extra time when you create your booking, to allow for traffic or unexpected delays.

If you have more than 15 minutes remaining, you can end your booking early via app, online or give us a call. We reimburse 50% of the remaining time charge.

Don’t use the vehicle key or power locks. Always use your fob to lock and unlock the vehicle at any time—before, during or after your booking. Fobbing out secures the vehicle by disabling the engine.  Always take your fob with you as vehicles may lock automatically.

The short answer is no. In case of an emergency, call us as soon as possible.

There are two exceptions where you can share the driving:

• Modo Plus (shareholding) members can add an Associate Member with a $250 share purchase. They can share driving and bookings. Note, the Modo Plus member is liable for any debts not paid by the Associate Member and vice versa. Contact Modo to learn more.
• You can also add another Modo member as a driver on any single booking you make. Note, the booking will only appear on the account of the person who booked.

Call us right away and we’ll troubleshoot with you. If it turns out to be a mechanical failure of some sort, we’ll assist you and help get you on your way.

At Modo, members take responsibility for fuelling the vehicles.  You don’t have to fill the tank after every trip, but always make an effort to ensure that the fuel tank is full for the next user at the end of your booking, and at a minimum ¼ full.

• Please fill it up using the gas card provided in the vehicle.
• Never fill up your Modo with diesel
• Ending your booking with the gas tank at less than 1/4 full can result in a fine.
• Always use the gas card at the pump—do not use it inside the station.
• Currently our gas cards do not work at Husky, Mohawk or Co-op stations

Modo’s Fleet Team cleans our vehicles regularly — inside and out.  We do require that you empty the vehicle of any garbage and personal items and make an extra effort to leave the vehicle clean for the next member.

If you’ve had pets in the vehicle, please do an extra sweep to make sure the vehicle is left tidy. When using a Modo parked at a residential building, please respect their garbage and recycling rooms and avoid leaving a mess.

If you find a vehicle is dirty at the start of your booking, please report it immediately using our app or by email to info@modo.coop. Please include the date and time of your booking along with a description of the mess and any supporting photos.

If you leave the vehicle dirty, you may be asked to clean the vehicle, be charged a cleaning fee and/or your carsharing privileges may be suspended.

Members are responsible for any metered or paid parking during their trip.

There are some areas in the Lower Mainland where Modo members can park without paying and without worry. However, these parking privileges vary by city, municipality and district.

We also have preferred parking spots at Grouse Mountain, Mount Seymour, Tsawwassen Mills, IKEA Coquitlam and Richmond. Read more about Modo Parking Privileges.

Animals are allowed in all Modo vehicles and, with the exception of service dogs, must be inside a secured pet carrier for the entire trip. Members are responsible for cleaning any pet hair or other messes.

If you spot pet hair in a vehicle, be sure to report it right away by using our app or by email to info@modo.coop — and include photos, if possible.

Yes! You will need your fob in order to unlock and lock the vehicle.  Always take your fob with you as vehicles may lock automatically. Check the vehicle door handle after fobbing out to ensure that it’s locked.

If you get a speeding, parking or other traffic-related ticket, you have to pay for it. If the car is towed or impounded during your booking, you will have to pay for the cost incurred to recover it. Review Modo’s fines and fees online under forms and resources

It’s unpleasant to think about accidents, but it’s best to be prepared. Here’s some advice that could help (adapted from ICBC):

Step 1: If the accident involves another vehicle, make sure you, your passengers and the other party are safe. If anyone is injured, call 911. If it’s safe to move vehicles off the road, do so. Avoid discussing who is at fault and proceed to step 2.

If the accident does not involve another vehicle, like hitting a pole for example, skip to step 5.

Step 2: Gather the following information for all vehicles and drivers involved in the collision:

• Driver’s name, driver’s license number, state or province, and contact information
• Vehicle license plate number and year, make and model
• Insurance information if the vehicle is not from BC
• Photos of the damage to both vehicles

Step 3: If there are any witnesses to the collision, gather their names and contact information.

Step 4: Gather information about the collision scene including the date, time, and weather conditions; the location; the direction each vehicle was traveling; your vehicle in relation to the other vehicle(s).

Step 5: Call Modo and we’ll walk you through the next steps.

Any new damage you cause or discover bigger than your fob must be reported. If the damage has a clear numbered sticker on it, it has already been reported.

For damage you discover or cause during your booking, call the Member Care Team right away at 604.685.1393 to submit a report, please ensure to take photos of the damage. We will advise you on whether the vehicle is safe to continue driving and our Damage Department will follow up with you regarding the incident.

Damage discovered at the start of your booking must be reported before you begin driving. To file a report you can call a Modo agent, submit a ticket using our app, or send an email to info@modo.coop. Ensure you take photos. Unreported damage is investigated and can result in a damage fee.

Modo’s fleet is insured up to $5 million under a Third-Party Liability policy from ICBC and is self-insured for damage to our own vehicles. Members are subject to a damage fee (see FAQ: What is Modos Damage Fee?) in accordance to their membership type for any damage that occurs to the Modo vehicle during their bookings. Read more on Modo’s insurance.

Modo members who have shown a complete two years of clean driving history pay a damage fee up to the first $1,000, depending on the extent of the damage. This includes damage resulting from a Hit & Run, Vandalism and damage to the tires.

Members using a Driver Eligibility Declaration form to demonstrate eligibility and members who have been in an accident with a cost to Modo that exceeded $1,000 during the preceding two years, pay a damage fee up to the first $2,500.

Members are required to perform an inspection at the start and the end of their bookings and report new damage to us right away. Damage found during the inspection at the start of your booking must be reported before you begin driving. If damage is reported part way through your booking or by the next member at the start of their booking, you may be held liable for it.

Before you start driving, inspect the entire vehicle for any visible damage larger than your Modo fob such as:

• dents
• scratches
• cracks in the glass or mirrors
• damage to the tires
• rips in the upholstery
• loose components of the interior
• vandalism

If you spot anything larger than a fob and not already marked with a round, clear numbered sticker, let us know before you start driving – take photos and send a description to us using our app, by email to info@modo.coop or give us call.

At the end of your booking, inspect the vehicle again for any new damage that may have occurred during your booking. If you spot anything new, let us know immediately.

If you miss doing an inspection, submitting a report or a report is submitted after you’ve started driving, you may be held liable for any new damage the next member reports.

For anything without a sticker and larger than your Modo fob, photos must be:

• clear (not blurry)
• well lit
• taken from the side, or above to reduce reflection
• taken from 2 meters away (to show where the damage is)
• taken up close (to show the detail of the damage)

Larger photo file sizes should be emailed to info@modo.coop rather than submitted through the app. When describing the damage to us, ensure you clearly specify where it is located using the terms “Driver’s side” and “Passenger’s side” rather than left and right, for example “dent on driver’s side door”.

If the damage to the Modo is a result of an accident with another vehicle and the third party is deemed at-fault by ICBC, no damage fees will apply.  For all other damage incidents (Yes, that includes at-fault accidents, hit and run, vandalism and damage to the tires.) you will need to pay the Damage Fee.

Learn how Modo’s Insurance works.

Business accounts and Green Members are not eligible to join the Damage Pool.

Already reported damage will have a clear numbered sticker on or near it. The stickers indicate that we know about the damage, Modo Fleet has determined the vehicle is safe to drive, and it does not need to be reported again.

Any damage you find without a sticker must be reported.

When you tell us a vehicle is damaged, our fleet technicians inspect the car to make sure it is safe for operations and place stickers on the damage to document it.  Once the inspection is completed, an ICBC accredited adjuster will prepare an estimate on the repair costs and a damage coordinator will contact you to discuss the fee. If the damage is minor or largely cosmetic, we defer the repair to a later date when additional damage has accumulated to keep the car in service as to not affect other members bookings.

Lots! Our rates include almost everything: insurance, gas, maintenance and parking privileges.

The Scrap-It credit can be applied towards your Modo account as a drive time credit only.  Any unused amount expires after three years.  It cannot be used toward shares purchases, administrative fees, charges or fines. Scrap It credits can only be applied to a business account if the name on the credit documentation is the name of the business.

Yes.  Our fleet insurance covers you to drive anywhere in Canada and the US.

Here’s a useful tip: give yourself a bit of extra time before your trip to inspect your booked vehicle—inside and out. Remove any items that don’t belong to you or the Modo vehicle. That way, if you’re asked at the border, you can say with confidence that you know all the contents of the vehicle.

Our fuel cards may not work at all stations south of the border, so be ready to pay yourself and send us the receipt for reimbursement.

If you realize after the booking has ended that you left something in the vehicle, just make a new 30-minute booking and retrieve your goods. Just be certain not to drive the vehicle, or book it for longer than half an hour. If you do, it will be treated like a regular booking and you will incur a usage fee.

If you find someone else’s belongings in the vehicle, let us know and leave them there.  The owner will be able to collect them after your booking is completed.

Check out the documents below for helpful tips and detailed information.

Carsharing Handbook
Fines and Fees for Businesses

Questions? Contact 604.685.1393 (Vancouver), 250.995.0265 (Victoria) or 250.741.4141 (Nanaimo) and follow the instructions to get through to the business line or email us at business@modo.coop.